Privacy Policy

INTRODUCTORY PROVISIONS

MISTERIJA, d.o.o., Magistrala 37, Split, OIB: 00325229277, (hereinafter: MISTERIJA) respects your privacy and the security of your personal data. The collection, use and processing of your personal data is carried out in accordance with these Privacy Rules and applicable legal provisions, including Regulation (EU) 2016/679 of April 27, 2016 (hereinafter: “General Regulation”) and the Law on the Implementation of the General Regulation on data protection (OG 42/2018).

In accordance with the principle of transparency, these Rules are intended for respondents in order to have accurate and complete information about which of their personal data is collected, used, made available for inspection or otherwise processed by MISTERIJA, as well as to what extent this personal data is measured. are processed or will be processed. Likewise, the purpose of these Rules is to familiarize individuals who use this internet portal with the risks, rules, protective measures and rights related to the processing of personal data and how to exercise their rights related to the processing.

These Rules are valid for and apply in relation to the collection, processing and protection of your personal data and the use of cookies and other similar analytical tools when visiting, registering and using the website www.hotelmurum.com with all subdomains, when sending electronic mail. which has a link to this Privacy Policy, and when registering and communicating with you while you are a guest of our facility (hereinafter referred to collectively as “Our online services”).
The general rules and conditions of use of MISTERIJA internet portals are determined by separate rules and conditions of use, and the stated rules and conditions will apply in everything that is not determined by these Rules, and provided that they do not contradict the provisions of these Privacy Rules.

PERSONAL DATA

Personal data is any data that can be used to determine your identity. By providing Our online services, MISTERIJA  may collect some of the following personal data:

  • Name, surname, place of residence, date of birth, personal identification number, ID number or other identification document, citizenship;
  • Information about your stay, including information about the accommodation unit you stayed in, date of arrival, date of departure, purchased products or services, information about your service preferences (room type, etc.);
  • Data on ordered services;
  • Additional information about you that we may receive from third parties with whom we do business (eg agencies, tour operators);

LEGAL BASIS FOR THE COLLECTION OF PERSONAL DATA

MISTERIJA collects and processes your personal data only if one of the assumptions listed below is met and we have your consent.

Example: receiving a newsletter
If you want to receive the newsletter, on the MISTERIJA internet portal you will mark with a check mark that you want to receive the newsletter and you will enter the e-mail address to which you want to receive the newsletter.
The processing is necessary for the execution of a contract in which the respondent is a party or in order to take actions at the request of the respondent before concluding the contract.

Example: online booking
When booking accommodation in MISTERIJA, which is done on the internet portal MISTERIJA, in order to be able to provide the requested service. Processing is necessary to comply with the legal obligations of the controller.

Example: forwarding data to the eVisitor system
MISTERIJA is obliged to register every guest in the eVisitor system in order to pay the residence tax and register their stay in the Republic of Croatia. The processing is necessary for the legitimate interests of the controller or a third party.

Example: to personalize your experience
MISTERIJA may use your personal information to better understand your interests in order to offer you other services or products that may be of interest to you. This allows us to adjust the communication in a way that is relevant and interesting for you.
It may happen that MISTERIJA collects personal data for other reasons stipulated by law, such as processing is necessary to protect the key interests of the data subject or other natural persons.

PERSONAL INFORMATION COLLECTED

MISTERIJA collects data when using services or accessing MISTERIJA Internet portals:

(I) When booking accommodation and purchasing other products or services, the following are collected:

  • Name, surname, residential address, e-mail address, telephone number, personal identification number. Information about purchased services (or products)

(II) By accessing the MISTERIJA internet portals, the following are collected:

  • Information about your accommodation interests;
  • Information about the use of the website;
  • Information about clicks on our ads, including those published on other websites;
  • Information about how you access digital services, eg operating system, browser, IP address;

(III) By sending inquiries and providing support, consultations or answers to objections, questionnaires and research, the following are collected:

  • Data that you normally submit to us when booking or purchasing services, including name, surname, email address, or if you connect via social networks, then name and username and contact information. Content of digital communication as well as links you clicked on during communication.

(IV) By signing up for the newsletter, the following are collected:

  • Name, surname, address of residence (country), e-mail address, date of birth, special interests of the guest, family status, gender, language of communication and hobbies

(V) Guest registration in the accommodation facility, the following are collected:

  • Name, surname, residential address, e-mail address, telephone number, personal identification number, information on personal identification document, information on purchased services (or products) Remarks and comments of guests

In addition to directly from respondents, MISTERIJA can also collect personal data from other sources in the following cases:

  • from specialized companies that provide information (eg credit rating agencies), business partners (eg tour operators) and public registers (register of craftsmen);
  • if registration is done via social networks, eg Facebook, Google+, you accept that we use your user data, eg first name, last name, email address or some other information that you have approved to share;
  • through video surveillance in the MISTERIJA facility.

In a situation where you give MISTERIJA personal data of other people, you should take care of the following:

  • MISTERIJA uses information about other persons that you provide to us, such as persons included in the accommodation reservation;
  • When submitting information about other persons, you must be sure that they have agreed to it and that you have the authority to do so on their behalf. Wherever possible, you should ensure that you also inform them of the processing of personal data in this Privacy Policy.

HOW YOUR PERSONAL DATA IS USED

MISTERIJA processes the collected data for the purpose for which they were given and/or for a purpose based on the relevant regulation or legitimate interest arising from or related to the use of the MISTERIJA internet portal and the provision of the desired services.

Therefore, MISTERIJA may use your personal data to:

  • Provided the services you requested, eg accommodation reservation;
  • Provided the information you request regarding the services we offer;
  • Facilitated the use of the MISTERIJA internet portal by removing the need for frequent entry of the same data;
  • Help to adapt the content most relevant to your interests, i.e. for the purpose of adapting the internet portal to your personal preferences and interests – if you do not want to receive personalized content, you always have the option to object by changing your online settings, or by contacting us by phone or by email to update our data;a;
  • Sent notifications about important news about the Internet portal;
  • Prevented fraud or other prohibited or illegal activities;
  • Protect the security and integrity of the internet portal MISTERIJA;
  • For marketing and promotional purposes.

In order to better understand you as a client and to tailor our services and marketing communication to you, MISTERIJA may combine personal data collected during the sale of services with data collected on our websites, applications or other sources,
To send you notifications about new services, service updates, events and special offers that we think may be of interest to you;
To send notifications about other companies and products that we think may be of interest to you, but only if you have previously agreed to such communication,
Marketing research for the purpose of improving our services, where you always have the option to refuse participation;

WHO CAN SEE YOUR INFORMATION

MISTERIJA does not sell, rent or lend your personal information to third parties.

MISTERIJA may share data with trusted partners who perform certain functions for us, such as IT system and application maintenance, marketing campaigns, payment processing.

We forward certain personal data to competent authorities based on legal obligations, such as guest registration in the eVisitor system for the purpose of paying the residence tax, guest list and registration of foreigners’ residence.

In any case, when MISTERIJA needs to share collected personal data, we demand that it be protected and not used for marketing purposes.

HOW TO PROTECT YOUR RIGHTS

You have the right to request a copy of all your personal data that we have collected, and the data that we have collected when booking accommodation can be viewed from the reservation itself.

You can write to us if you would like a copy of the other information we have collected from you, providing all the details to help us identify and locate your personal information. Data delivery is free, but MISTERIJA reserves the right to charge a reasonable fee for special requests, such as multiple copies, a special format or similar.

We want all of your information to be accurate and up-to-date, and if you notice that some of the information we hold is incorrect, please let us know.

Also, we remind you that you have the right to request correction or deletion of your personal data, as well as the right to object to the processing of personal data. MISTERIJA will correct or delete your personal data, unless we need to retain it for legitimate legal or business interests.

If you have objections to the processing, use or storage of your personal data, please feel free to contact us. If you are not satisfied with our answer, you have the option to contact the supervisory authority, the Agency for the Protection of Personal Data.

All requests or objections regarding personal data collected by MISTERIJA  must be submitted in writing to the personal data protection officer. The request must include the email address you provided at the time of registration as well as the email address to which you wish to receive a response (if it is not the same as the email address from which you sent the request). MISTERIJA will deliver the data to you, within a reasonable time, by e-mail to the e-mail address specified in the request.

The address of MISTERIJA’s personal data protection officer is: info@hotelmurum.com We draw your attention to the fact that before acting on your request, we may ask you for more information in order to establish your identity. We may also ask you for more information to determine whether you are authorized to submit a claim if you are doing so on behalf of someone else.

SECURITY OF YOUR PERSONAL DATA

We are fully committed to protecting data from unauthorized access, disclosure or deletion, regardless of the place of storage or processing, as well as the format in which it is located. MISTERIJA uses the services of reliable IT partners who are obliged to apply high standards of IT protection.

MISTERIJA applies recognized information security standards:

  • we implement technical and organizational protection measures based on risks,
  • we implement technical and organizational protection measures based on risks,
  • we minimize data exposure,
  • we check information collection, storage and processing methods,
  • where possible, we protect the data by pseudonymizing and anonymizing it,
  • we test organizational and technical protection measures,
  • we limit access to personal data to employees, contract workers and representatives who have been granted permission to use personal data in a limited and controlled manner based on user tasks, and who are required to comply with strict contractual confidentiality obligations

MISTERIJA takes all measures that can identify problems, as well as measures to minimize potential damages.

Don’t forget that you are also our partner in security. We encourage you to take steps to keep your personal information secure (including your password) and to always log out of the online portal after use.

If the personal data we process is transferred outside the European Union and the European Economic Area because it is necessary to technically perform the service requested by the user, then MISTERIJA will take reasonable measures so that the persons to whom the data is shared, who are located outside the EU, take appropriate measures to protect the said data and to provide protection in accordance with these Privacy Rules.

STORAGE PERIOD OF PERSONAL DATA

The period in which MISTERIJA keeps personal data is limited to a strict minimum, so MISTERIJA prescribes periods of storage or periodic review of certain personal data so that they are not kept longer than is necessary to fulfill the purpose for which they were collected.

After the deadline, MISTERIJA will delete personal data, and if the data is necessary for the purpose of creating statistical indicators, analysis or archiving, or some other legitimate interest of MISTERIJA, all measures will be taken to anonymize personal data.

APPLICATION OF COOKIES

MISTERIJA uses tools with which it analyzes the use of the MISTERIJA internet portal and with which we can collect certain information about you, thereby gaining knowledge about the needs of our visitors and/or users, the purpose of which is to improve the quality of our offer.

In this connection, so-called cookies are used, as well as some other tools.

The user and/or visitor can refuse or delete cookies through the appropriate settings on their computer, using the settings of the browser they are using. However, this may result in some functions of the MISTERIJA internet portal no longer being fully usable.

The mentioned tools collect and store some technical data, including the IP address of users and/or visitors.

You can find more about cookies and other tools we use here.

LINKS TO OTHER WEBSITES

This website may contain links to other websites operated by MISTERIJA or other organizations that have their own privacy policies, so we draw your attention to familiarize yourself with their terms of use and privacy policies before submitting any personal information to them, as MISTERIJA does not assume responsibility for these websites or the organizations that manage them.

SOCIAL NETWORKS

This website may use certain elements of social networks such as Facebook, Google+, Pinterest and others, which have their own privacy policies, so we draw your attention to familiarize yourself with their terms of use and privacy policies before submitting any personal information to them because MISTERIJA assumes no responsibility for these websites or the organizations that manage them.

PRIVACY POLICY CHANGES

This Privacy Policy supersedes all previous versions.

The privacy policy was last updated: February 2024.

MISTERIJA reserves the right to change, modify and/or amend these Privacy Policy at any time. We will publish all changes to the Rules on the MISTERIJA Internet portal, and in case of significant changes, we will inform you about it in a clear and understandable way.

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